Refund policy

■Initial failure to return about

In our shop,when the following conditions are met, the case by refund or replacement for them.

1. The corresponding conditions on
Unused goods within 7 days of arrival, please call to see if principles respond.

2. The refund amount
Product price, shipping, and other customer and your cost to full refund.
※The product or return the price the shop paid in cash and used only.

3. Replacement
Refund and not exchange if you wish to in principle support for the same item, arrangements are impossible, such as according to the exchange may not be available. The refund, please understand that.

■Customer returns by the circumstances about the

In our shop,meet the following conditions in the case by the customer"refund / exchange"response, please contact us and we can.

1. The corresponding conditions on
Unused, and within 7 days after delivery, please call to see if you have.

2. The refund amount
Commodity price(including tax) will receive a full refund. Shipping fees, and other expenses are not refundable.
* Products returned upon our cash on delivery please send all.

3. Replacement
Unused as of the principles exchange we will accept the replacement and will.
Below we accept the returned goods exchange not be the case, please refer to.

4. We accept the returned goods exchange not be the case
・Use only if
・Made-to-order,custom-produced goods,inscribed on the lower merchandise

■Refund of the number of days
Return goods arrival confirmation, within 30 days after the designated account to transfer them.

■Returns and procedures
Telephone or mail, please contact us.
Phone number:075-541-1987
Email address:kyoyakiotuan@shop.rakuten.co.jp
Return address:〒605-0976 Kyoto, Higashiyama-ku, Kyoto 泉涌寺東林町 38
Order number in advance to prepare and the procedure smoothly.